World Class Customer Service
Program OverviewProviding superior service is key to remaining profitable in an increasingly service-oriented and competitive business climate; it is essential to survival in the 90's. Superior customer service is not ensured by slogans, nor campaigns, nor television advertisements. It is the result of focused and intense management attention to a few basic principles and the strategic and tactical implementation of these principles throughout an organization.
A goal of this global customer service workshop is to help employees be more effective when dealing with internal and external customers.