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World Class Customer Service

Program Overview

Providing superior service is key to remaining profitable in an increasingly service-oriented and competitive business climate; it is essential to survival in the 90's. Superior customer service is not ensured by slogans, nor campaigns, nor television advertisements. It is the result of focused and intense management attention to a few basic principles and the strategic and tactical implementation of these principles throughout an organization.

A goal of this global customer service workshop is to help employees be more effective when dealing with internal and external customers.

Program Objectives

  • Identify who are our customers.
  • Define superior customer service.
  • Demonstrate effective communication skills.
  • Define effective listening skills.
  • Practice using open and closed questions.
  • Design personal action plan for improved customer service.